If you happen to have an item missing from your box, firstly, please accept our apologies and let us know right away!
We have an incredible team who hand-pick thousands of boxes (we don’t use big clunky machines, we pack your box with love and care) who take great pride in piecing together your delivery.
Every once in a while something may have been missed. We don’t hide this, and we own it and try to be better every time! The team at My Food Bag Group take this very seriously and will make sure we respond to your missing ingredient notification with a replacement or alternative solution on a case-by-case basis, as well as pass on feedback to our team.
We’re a hard-working Kiwi company who want to improve every day, and we take these matters very seriously! Contact our Customer Love team here so we can make it better and get you what you need.